General Conditions of Sale (GCS)

Last updated: September 18, 2025

These T&Cs apply to sales made on the site lafamilleatable.com (“the Site”), operated by JLC-JSM PARIN , a sole proprietorship (EI) , with its registered office at 229 Rue Saint-Honoré, 75001 Paris, France .
Registered with the Paris Trade and Companies Register under SIREN 798 286 043 – SIRET 798 286 043 00046 – Intra-community VAT: FR18 798 286 043 .
Publication Director: Johann Parin-Lebreton .
Host: Shopify .
Contact: bonjour@lafamilleatable.com .

---

1. Purpose

These General Terms and Conditions define the rights and obligations of the parties in the context of the online sale of products offered by the Seller to the consumer within the meaning of the Consumer Code. Any order implies full acceptance of the General Terms and Conditions in force on the day of the order.

2. Products and availability

The essential characteristics and prices of the products are presented on the pages of the Site. The photographs have no contractual value. The offers are valid as long as they are visible and within the limits of available stocks (the Site may operate partially upon request from suppliers).

3. Price

Prices are indicated in euros , including VAT (unless otherwise stated). Delivery costs, options, and any taxes (excluding customs duties/delays for deliveries outside the EU) are specified before final validation. Delivery offers may apply depending on the destination and the amount of the basket; details are provided on the "Delivery Costs" page of the Site.

4. Order

The Customer selects the product(s), provides their contact details, chooses the delivery and payment method, and then confirms their order after checking the summary. The Seller reserves the right to refuse any order for legitimate reasons (suspected fraud, previous dispute, abnormal quantity, bad faith, etc.).

5. Payment

Accepted methods: bank cards (Visa, Mastercard, American Express), PayPal , Apple Pay and other methods offered at the checkout (Shop Pay, etc.). Payments are secure. Unless otherwise indicated, the debit is made at the time of ordering . The order is only final after actual payment.

6. Delivery

Areas served: deliveries to France and many other countries . Some destinations may be temporarily unavailable.
Modes : Economy, Standard, Express (availability depending on destination).
Indicative delivery times (excluding preparation and customs): see Delivery page.
Details of prices, weight ranges and possible delivery offers are given on the “Delivery” page.

6.1 Unable to deliver / parcel refused / non-collection / incomplete address

If the package is returned to the Seller (refusal, failure to collect within the time limit, incomplete/incorrect address, refusal to pay customs duties, etc.), a refund is made less :

- initial shipping costs (or actual shipping costs when delivery was free),

- return costs invoiced by the carrier,

- any customs duties/charges ,

- as well as a processing fee of €10 .
Products whose best before date is too close (less than one month) are not refundable. Reshipping is possible upon request; the reshipping costs (postage + repackaging) are the responsibility of the Customer, even if the initial order benefited from free delivery.

7. Right of withdrawal (distance purchases)

The Customer has a period of 30 days to withdraw without giving a reason: from receipt for the goods (or the last good in the case of split deliveries) and from conclusion for the services. To exercise this right, the Customer must send their request by any unambiguous means (email/form).
Products must be returned within 14 days of notification, in perfect condition , unopened and in their original packaging . Unless there is an error attributable to the Seller, the return costs are the responsibility of the Customer . The Seller will refund the price within 14 days of notification (which may be deferred until recovery of the goods or proof of shipment).

Exceptions to the right of withdrawal: in particular food products for safety and hygiene reasons (art. L221-28 C. consumer code), goods likely to deteriorate rapidly, unsealed goods which cannot be returned for hygiene/health reasons, unsealed recordings/digital channels, digital content supplied after execution with prior agreement, goods made according to the Customer's specifications or clearly personalized.

8. “Returns & Refunds” Policy (excluding withdrawal)

For non-food products , a return is possible if the product is unopened, unused , in its original packaging and in perfect condition for resale . Return costs are the responsibility of the Customer (except in the event of an error by the Seller). Two options:

1 - return with your own label (return address provided by after-sales service), or

2 - return via prepaid label provided by the Seller (the cost is then deducted from the refund ).
Returns are shipped to mainland France (address provided by customer service). After validation of the return, the refund is initiated within 1–2 working days and then credited by the bank within 7–14 working days to the same payment method .

9. Transfer of risks

The transfer of risks occurs upon physical delivery of the products to the Customer.

10. Legal guarantees

The Client benefits from the legal guarantees :

- Guarantee of conformity (art. L217-3 s.): for 2 years from delivery (including used products); repair/replacement. Failing this, price reduction or resolution. No costs for the consumer.

7 Guarantee against hidden defects (art. 1641 C. civ.): action within 2 years from discovery ; restitution of the price against restitution of the goods or custody of the goods with partial restitution of the price.
Where applicable, any commercial guarantee from the manufacturer or the Seller will be in addition to the legal guarantees (conditions specified on the product sheet/Site).

11. Customer Service

For any questions, complaints or return requests:

- Email: bonjour@lafamilleatable.com

7 Customer service form and returns form available on the Site (sections “Customer Service” and “Returns”).

- WhatsApp / phone: +33 (0)7 83 45 35 44 .
The Seller strives to respond within 24 working hours .

12. Consumer mediation

After a prior written approach to customer service which has remained unresolved, the consumer can contact a consumer mediator free of charge.

Competent mediator: CM2C – Consumer Mediation Center of Justice Conciliators (CM2C)
Address: 49 Rue de Ponthieu, 75008 Paris, France
Email: cm2c@cm2c.net
Online submission: https://www.cm2c.net/declarer-un-litige.php
Telephone (information) : 01 89 47 00 14 (Mon-Fri 9:30am–12pm / 2pm–4pm)

The consumer has one year from the date of their written complaint to contact the mediator. Mediation can be carried out online. The mediator will examine the admissibility within three weeks and then, if necessary, propose a solution within 90 days from the notification of admissibility (extendable in the case of a complex case). The parties remain free to accept or reject the proposal.

13. Liability

The Seller is not liable for indirect damages. Nothing herein shall limit the consumer's statutory rights or the Seller's liability in the event of gross negligence/wrongful intent/injury to life/body/health. Recommendations relating to heat-sensitive products (e.g., heat) are set out in the FAQ; the Seller cannot be held liable for alterations related to climatic conditions during transport.

14. Intellectual Property

All elements of the Site (texts, visuals, logos, brands, databases, etc.) are protected and remain the property of the Seller or its partners. Any unauthorized reproduction or representation is prohibited.

15. Personal data

Data processing is described in the Privacy Policy accessible from the footer of the Site. It specifies in particular the purposes (order management, delivery, after-sales service, prospecting with consent), the legal basis, the retention period and the GDPR rights (access, rectification, opposition, erasure, limitation, portability). Contact: bonjour@lafamilleatable.com .

16. Archiving – Proof

Computerized records, stored in reliable and secure systems, are considered proof of communications, orders and payments.

17. Applicable law – Disputes

These General Terms and Conditions are subject to French law . In the absence of an amicable agreement through mediation, the dispute may be brought before the competent French courts , in particular those of the consumer's place of residence.

18. Amendments to the T&Cs

The Seller reserves the right to modify these General Terms and Conditions at any time. The applicable General Terms and Conditions are those in force on the day of the order .

19. Language and versions

In the event of any discrepancy in interpretation, translation or inconsistency between different versions of the T&Cs, only the French version shall be legally binding .