Terms and Conditions of Sale (T&Cs)

Last updated: 18 September 2025

These GTC apply to sales made on the website lafamilleatable.com (“the Website”), operated by JLC-JSM PARIN, a sole trader (EI), with its registered office at 229 Rue Saint-Honoré, 75001 Paris, France.
Registered with the Paris Trade and Companies Register under SIREN 798 286 043 – SIRET 798 286 043 00046 – Intra-Community VAT number: FR18 798 286 043.
Publishing Director: Johann Parin-Lebreton.
Host: Shopify.
Contact: bonjour@lafamilleatable.com.

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1. Purpose

These T&Cs set out the rights and obligations of the parties in relation to the online sale of products offered by the Seller to the consumer within the meaning of the Consumer Code. Any order implies full and unconditional acceptance of the T&Cs in force on the date of the order.

 

2. Products and availability

The key features and prices of the products are presented on the pages of the Website. Photographs are not contractually binding. Offers are valid whilst they are visible and subject to availability (as the Website may operate on a partial, on-demand basis with suppliers).

3. Prices

Prices are quoted in euros inclusive of VAT (unless otherwise stated). Delivery charges, options and any applicable taxes (excluding customs duties and processing times for deliveries outside the EU) are specified prior to final confirmation. Delivery offers may apply depending on the destination and the value of the basket; details are provided on the “Delivery Charges” page of the Website.

4. Order

The Customer selects the product(s), enters their details, chooses the delivery and payment method, then confirms their order after checking the summary. The Seller reserves the right to refuse any order for legitimate reasons (suspected fraud, previous dispute, abnormal quantity, bad faith, etc.).

5. Payment

The accepted payment methods are: credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, as well as any other method offered at the time of order confirmation (Shop Pay, etc.).

Payments are secure. Unless otherwise stated, the amount is debited at the time the order is confirmed.

The order is considered firm and final upon confirmation by the Customer, subject to actual receipt of payment.

 

5.1 Commitment to pay

By confirming their order, the Customer expressly acknowledges their obligation to pay.

Any confirmed order constitutes a binding sale, regardless of the payment method used.

 

5.2 Chargebacks

In the event of a chargeback initiated by the Customer with their bank or payment provider, the initial payment is deemed to have been cancelled by the provider, without this affecting the validity of the sale.

The order remains binding and is payable in full. The Customer remains liable for the full amount of the order, regardless of the outcome of the chargeback procedure.

Unless there is a proven case of fraud or unauthorised use of the payment method, duly substantiated, any chargeback shall be presumed to be abusive.

The Seller reserves the right to systematically contest any chargeback by producing all relevant evidence (order confirmation, acceptance of the T&Cs, confirmation of delivery or provision, correspondence with the Customer).

Any abusive chargeback may give rise to legal proceedings, in particular with a view to recovering the sums due and obtaining compensation for the loss suffered.

 

5.3 Chargeback fees

All fees charged to the Seller by payment service providers in connection with a chargeback (including bank charges, PayPal fees or administrative fees) shall be passed on in full to the Customer.

These fees are automatically added to the principal amount due.

 

5.4 Default of payment

In the event of default of payment, for any reason whatsoever (including following a chargeback), the sums due become immediately payable, without prior notice.

The Seller reserves the right to:

- suspend or cancel any current order,

- refuse any future orders,

- suspend access to the services,

- initiate any debt recovery proceedings or legal action.

5.5 Late payment penalties

Any amount not paid by the due date shall, automatically and without prior notice, result in:

- the application of late payment penalties calculated at the statutory rate plus a surcharge,

- as well as a fixed compensation of €40 for recovery costs.

These penalties shall apply until full payment of the sums due.

5.6 Debt collection

In the event of non-payment, whether total or partial, the Seller reserves the right to refer the matter to a debt collection agency or to initiate legal proceedings.

All costs incurred in connection with the recovery (administrative costs, processing fees, legal costs, fees, etc.) shall be borne in full by the Customer.

The Seller also reserves the right to claim damages to compensate for the loss suffered as a result of non-payment or wrongful chargebacks.

 

6. Delivery

Areas served: deliveries in France and to many other countries. Certain destinations may be temporarily unavailable.

Methods: Economy, Standard, Express (availability subject to destination).

Delivery times: delivery times are provided for information purposes only. They depend in particular on carriers, logistical constraints, peak periods and, where applicable, customs formalities.
The Customer is solely responsible for the delivery details provided at the time of ordering (including address, contact details and choice of delivery method), as well as for complying with the terms and conditions for receiving the parcel (presence, accessibility, collection from a collection point within the specified time frame).
Consequently, the Seller shall not be held liable in the event of delivery delays or failure to deliver resulting from a cause not attributable to its fault, in particular in the event of incorrect information, absence at the time of delivery or failure by the Customer to collect the parcel.

Details of rates, weight brackets and any delivery offers are set out on the “Delivery” page of the Website.

Delivery is deemed to have been made as soon as the parcel is made available to the Customer, in particular at a collection point, or at the address specified by the Customer when placing the order, in accordance with the carrier’s tracking information.

 

6.1 Failure to deliver / refused parcel / non-collection / incomplete address

In the event that the parcel is returned to the Seller for any reason attributable to the Customer (including refusal to accept delivery, failure to collect from a collection point within the specified time limit, incomplete or incorrect address, absence, refusal to pay customs duties, etc.), the Customer remains fully liable for the consequences of such a return.

Failure to collect a parcel within the specified time limit does not in any way constitute an exercise of the right of withdrawal or a cancellation of the order.

The Customer is expressly informed that carriers impose strict collection deadlines at collection points. Failure to comply with these deadlines automatically results in the parcel being returned, without the Seller being held liable.

In the event of a return, a refund may be issued only for products that are still strictly resalable in their current condition and comply with health and commercial requirements, at the Seller’s sole discretion, without the Customer being entitled to claim such a refund, after deduction of:

- the initial delivery charges (or the actual costs incurred where delivery was free of charge),
- the return charges invoiced by the carrier,
- any customs duties and charges,
- as well as a flat-rate processing fee of €10.

No refund will be issued for products:

- whose Best Before Date (BBD) has passed by the time they are received by the Seller,
- whose BBD is deemed insufficient to allow them to be put back on sale under normal conditions,
- or whose quality, integrity or conformity may have been compromised due to the return period, transport or storage conditions.

The Customer bears the full risk of loss of value, deterioration or unsaleability of the products in the event of non-collection or return attributable to their fault.

Any request for a refund that does not comply with these terms and conditions will be refused in accordance with these T&Cs.

A reshipment may be offered, subject to product availability. The costs of reshipment (postage, handling and repackaging) are entirely at the Customer’s expense, even if the original order was delivered free of charge.

No claims relating to the non-receipt of a parcel will be accepted where the parcel has been made available in accordance with the carrier’s tracking information, including where the tracking indicates that the parcel has been made available, delivered or that a delivery attempt has been duly recorded by the carrier and is accessible to the Customer.

 

7. Right of withdrawal (distance sales)

In accordance with legal provisions, the Customer has a period of 14 days from receipt of the goods (or the last item in the case of split deliveries) to exercise their right of withdrawal without having to provide a reason.

However, as a gesture of goodwill, the Seller may grant an extended period of up to 30 days, without this constituting an obligation.

To exercise this right, the Customer must notify the Seller of their decision by any unambiguous means (email or form).

Products must be returned within 14 days of notification, in their original condition, complete, unopened, unused and in their original packaging.

The Customer must be able to provide proof of dispatch for the return.

Unless the error is attributable to the Seller, the return costs are to be borne by the Customer.

A refund will be issued subject to the actual receipt of the products and verification that they are in good condition. Any product returned incomplete, opened, used, damaged or unfit for resale will not be eligible for a refund.

The right of withdrawal cannot be exercised if the parcel has not been received due to the Customer’s fault, in particular in the event of failure to collect from a collection point or refusal of delivery.

 

Exceptions to the right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply, in particular, to:

• food products, for reasons of safety and hygiene, including when they have not been opened,
• goods liable to deteriorate or expire rapidly,
• unsealed goods that cannot be returned for reasons of hygiene or health protection,
• unsealed audio/video recordings or software,
• digital content supplied after performance with prior agreement,
• goods made to the Customer’s specifications or clearly personalised.

8. “Returns & Refunds” Policy (excluding withdrawal)

For non-food products, a return is possible if the product is unopened, unused, in its original packaging and in perfect condition for resale. Return costs are the responsibility of the Customer (unless the Seller has made an error). Two options:

1 - return using your own label (return address provided by Customer Services), or

2 - return via a prepaid label provided by the Seller (the cost is then deducted from the refund).
Returns are to be sent to mainland France (address provided by Customer Services). Once the return has been approved, the refund will be processed within 1–2 working days and credited by the bank within 7–14 working days to the same payment method.

If a damaged product is received, the Customer must inform the Seller as soon as possible, providing all supporting evidence (photographs, detailed description).

The Seller may require the return of the product in question prior to any refund or replacement.

The Customer is expressly informed that any product reported as damaged must be returned to the Seller, in accordance with the conditions provided by customer services.

If the product is not returned, no request for a refund, replacement or compensation will be accepted.

 

9. Transfer of risk

The transfer of risk takes place as soon as the parcel is made available to the Customer, in particular at a collection point or at the address specified by the Customer when placing the order, in accordance with the tracking information.

Where the Customer chooses a delivery method without signature or to a collection point, they assume the risks associated with collecting the parcel, in particular in the event of non-collection, loss, damage or failure to meet the collection deadlines.

 

10. Statutory guarantees

The Customer is entitled to the following statutory guarantees:

- Guarantee of conformity (Art. L217-3 et seq.): for 2 years from the date of delivery (including second-hand goods); repair/replacement. Failing that, a price reduction or cancellation of the contract. No costs to the consumer.

Guarantee against hidden defects (Art. 1641 of the Civil Code): action to be taken within 2 years from the date of discovery; refund of the price in exchange for return of the goods, or retention of the goods with a partial refund of the price.
Where applicable, any commercial warranty provided by the manufacturer or the Seller shall be in addition to the statutory warranties (terms specified on the product page/the Website).

11. Customer service

For any questions, complaints or return requests:

- Email: bonjour@lafamilleatable.com

Customer service form and returns form available on the Website (under the ‘Customer Service’ and ‘Returns’ sections).

- WhatsApp / telephone: +33 (0)7 83 45 35 44.
The Seller endeavours to respond within 24 working hours.

12. Consumer Mediation

If a written complaint to customer service remains unresolved, the consumer may refer the matter free of charge to a consumer ombudsman.

Competent ombudsman: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C)
Address: 49 Rue de Ponthieu, 75008 Paris, France
Email: cm2c@cm2c.net
Online submission: https://www.cm2c.net/declarer-un-litige.php
Telephone (information): 01 89 47 00 14 (Mon–Fri 9.30am–12pm / 2pm–4pm)

The consumer has one year from the date of their written complaint to refer the matter to the mediator. Mediation can be conducted online. The mediator will assess the admissibility of the case within three weeks and, if appropriate, propose a solution within 90 days of the notification of admissibility (this period may be extended in the case of complex cases). The parties remain free to accept or reject the proposal.

13. Liability

The Seller shall not be held liable for any indirect, immaterial or consequential damages, including loss of opportunity, loss of income or commercial loss.

Nothing in these terms and conditions shall limit the consumer’s statutory rights or the Seller’s liability in the event of gross negligence, fraud, or injury to life, limb or health.

The Seller shall not be held liable for any consequences arising from the Customer’s improper use of the products.

The Seller shall not be held liable for any alterations, damage or loss of quality of the products resulting from:

• transport conditions (in particular heat, cold, humidity or temperature fluctuations),
• delivery delays attributable to the carrier,
• failure to collect the parcel within the specified time limit,
• or storage conditions after delivery.

Recommendations regarding temperature-sensitive products are set out on the Website (in particular in the FAQ) and must be taken into account by the Customer.

The Seller shall not be held liable in the event of incorrect information provided by the Customer (in particular an incomplete or incorrect delivery address, choice of delivery method, or absence at the time of delivery).

14. Intellectual property

All elements of the Website (text, images, logos, trademarks, databases, etc.) are protected and remain the property of the Seller or its partners. Any unauthorised reproduction or representation is prohibited.

15. Personal data

Data processing is described in the Privacy Policy, which can be accessed via the footer of the Website. It specifies, in particular, the purposes (order management, delivery, after-sales service, marketing with consent), the legal basis, the retention period and GDPR rights (access, rectification, objection, erasure, restriction, portability). Contact: bonjour@lafamilleatable.com.

16. Archiving – Evidence

Computerised records, stored in reliable and secure systems, are considered as proof of communications, orders and payments.

17. Applicable law – Disputes

These T&Cs are governed by French law. In the absence of an amicable settlement via mediation, the dispute may be brought before the competent French courts, in particular those of the consumer’s place of residence.

18. Amendments to the T&Cs

The Seller reserves the right to amend these T&Cs at any time. The applicable T&Cs are those in force on the date of the order.

19. Language and versions

In the event of any discrepancy in interpretation, translation or inconsistency between different versions of the T&Cs, only the French version shall be legally binding.